The Cambridge ACCESS Centre aims to provide a high quality service, from your first contact with us, throughout your visit and in any follow up. We expect the highest standards of conduct from all our staff, and one of the ways in which we can continue to improve our services is by listening and responding to the views of students.
However, in the unlikely event where you are dissatisfied with any aspect of our service, we wish you to know that..
If a problem does arise, we will treat the complaint seriously, quickly and fairly.
We will respond in the appropriate way, with a detailed response outlining, where necessary, actions we will be taking.
We will respond within 5 working days from the date complaint is made.
We often send anonymous feedback forms to our students as they help us refine the services we offer.